We use this form to record complaints about Brook RED services or operations. You can submit the form online here, which will go to our feedback@brookred.org.au email address, which is monitored by the Management Team.
If you'd prefer a printable version, please click here. You can then send it in any of the following ways:
Email: feedback@brookred.org.au
Address: 88 Norton Street, Upper Mount Gravatt, 4122, QLD
Or give the form to any Brook RED employee, who will then forward it to feedback@brookred.org.au.
All complaints are entered into our Complaints Register. This is deidentified and summarised twice a year, then presented to our General Manager and Board of Directors.
Please refer to the current Complaints Policy and Procedure or our Complaints Process Flow Chart for more information.